The Radisson Plaza Hotel & Suites in downtown Kalamazoo recently won “Radisson Hotel of the Year” and “Radisson Sales Team of the Year” in the Americas!
Kalamazoo, Mich. – Radisson Plaza Hotel & Suites Kalamazoo, a proud company of Greenleaf Hospitality Group, was recently awarded “Hotel of the Year” and “Sales Team of the Year” in the Americas at the Carlson Rezidor Annual Business Conference in Minneapolis, Minn.
“We are honored to win both of these awards,” said Tim Rayman, director of hotels at Greenleaf Hospitality Group. “The Hotel of the Year Award is won by our associates’ desire and focus on creating and delivering a great guest experience every day for everyone who stays and visits our hotel.”
Hotel of the Year is judged based on the top-performing hotel criteria achievement set forth by Carlson Rezidor and also must be approved by the chief operating officer of the Radisson brand. The Sales Team of the Year award was a new addition to the roster of this year’s awards and focuses on three key criteria: greatest increase in revenue growth index year over year; director of sales must have attended Radisson Business Conference; and the guest service index score must be greater than 8. Furthermore the award must also be approved by the chief operating officer of the Radisson brand.
Rayman added that the Radisson Kalamazoo sales team strongly believes that nothing happens until you sell something.
“Our director of sales John Janco and his sales team have constantly found new ways to engage and deliver a great group experience for our clients,” Rayman said. “This award truly recognizes them for their hard work, dedication, and strong client relationships.”
Javier Rosenberg, chief operating officer, Radisson, Americas noted, “We are delighted to award the Radisson Plaza Hotel at Kalamazoo Center the Radisson Hotel of the Year award for 2013.”
Rosenberg mentioned that the Kalamazoo hotel, which completed a full renovation in 2012, offers guests over 300 guestrooms in the new urban-room style, two signature restaurants, a luxurious spa, a state-of-the-art fitness center and more than 40,000 square feet of meeting space.
“In 2013, the hotel achieved remarkable performance metrics across all areas including guest satisfaction, market share and quality standards,” Javier said. “In particular, the hotel was a top performer in service as reflected by guests who consistently recognized the team’s the Yes I Can!® spirit across all areas.
“This team’s dedication to providing 100 percent guest satisfaction has allowed the hotel to become Kalamazoo’s leading hotel and one of Michigan’s favorite conference venues,” Javier continued.
Greenleaf Hospitality Group offers an unmatched choice in world class hospitality through a variety of offerings from hotel lodging and events to dining, retail and entertainment. The Kalamazoo-based company owns and operates the Radisson Plaza Hotel & Suites, Holiday Inn West, Wings Stadium and Wings West. In addition the following businesses are part of the Greenleaf Hospitality Group: Blush Salon + Spa, Burdick’s for Breakfast, Old Burdick’s, Rio Coffee, Sydney Apparel, Kalamazoo Athletic Club, Kalamazoo Wings, Webster’s Prime and Zazios Italian Restaurant & Bar.
Director of marketing & communications
Greenleaf Hospitality Group
(269) 598-6741 | email@example.com
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